Refund Policy

1) General Policy

Our services include customized digital work (websites, software, SEO, ads, content planning). Because work is planned and delivered specifically for each client, refunds depend on project stage and work already completed.

2) Refund Eligibility

• If work has not started and no resources have been allocated, you may request a cancellation. Any payment gateway charges (if applicable) may be deducted.
• If work has started, refunds are generally not applicable for completed work and time spent. A partial refund may be considered only for the unstarted portion of the scope.
• If the project is completed and delivered, refunds are not applicable.

3) Non-Refundable Items

• Domain registration/renewal fees.
• Hosting/server fees and setup charges.
• Third-party tools, plugins, paid templates, WhatsApp/SMS credits, and API charges.
• Advertising spend paid to Google/Meta or other platforms.

4) Cancellations

• Cancellation requests must be sent in writing to info@claban.in.
• Work already completed up to the cancellation date is billable.
• Any pending dues must be cleared before any eligible refund is processed.

5) Refund Timeline

If approved, refunds are processed to the original payment method within 7–14 business days (depending on bank/payment gateway processing time).

6) Disputes & Chargebacks

Please contact us first to resolve issues. Unauthorized chargebacks may result in service suspension and recovery actions for delivered work and associated costs.

7) Contact

Email: info@claban.in | Phone: +91 7430010676